hollywood slots casino hotel bangor maine

My biggest issue in the casino was the abundant amount of digital slot machines. The casino had 50% of their machines off due to covid precautions. On demand movies were super expensive at $20 plus tax. They did correct this after a few minutes. I asked that the rooms be adjacent to each other howeever, when we checked in the front desk didn't have this in place. The staff were inconsiderate and rude to me.I reserved two rooms for my son's birthday on a Friday night. When I left I had no confidence this would get fixed. I was not believed and they made an error. I did get an email and credit the next day. She said I could leave and if the charge was not mine they would credit me. I said I thought this was poor customer service, that I don’t lie about such things, have had a choice account for many years and they were not taking my word for a $7 charge. I asked how long this would take and she said something to the affect that it would take however long it took. I asked to speak to the manager and learned that the woman working there was the manager. They ignored me and continued with their work. I said I was getting irritated, did not make the charge and wanted it removed from my bill. After about 10 minutes I asked how much longer and still got no answer. I asked how long that would take and they could give me no answer. When I complained I was told by the front desk they had to call the bar so they could review all the charge slips.

I did not use the bar and made no charge for anything else. When I checked out there was a charge from the bar for $7.

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